Frequently Asked Questions
What information do you need for servicing my system?
-We need your name, phone number, address, and either someone present or a way to get into the home or building.
How often should I change my filter and what kind should I use?
-We recommend changing your filter once a month. Pleated filters are the best to use but will catch more dirt so changing them is important.
Why does my unit run constantly and not cool to what I set the temperature on?
-There can be many reasons why this would occur including low refridgerant or compressor not running. The best thing to do is shut the system off and request a service call.
Do I need to be home to have my system serviced?
-No, nobody needs to be present for us to service your system but please make arrangements for us to get inside the house.
What brand of equipment do you sell?
-We sell American Standard heating and cooling equipment, Daikin mini split sytems, and Bard wall mounts.
Do I need to wash the coils on the outdoor unit?
-Washing the coils on the outdoor unit is a good maintenance to perform. Make sure the power is off to the unit then use a water hose to wash out the coils. Try not to bend the fins on the coils as this will cause the unit to not perform as well.
How do I prevent my system from leaking water in the house?
-The water that is produced is condensation from the indoor coil. There should be a clean-out of somekind in the PVC drain. Use the clean-out to pour a cup of bleach down the drain everytime you change your filter during the months that require cooling.
Does your company accept credit cards?
-Yes we currently accept Visa and Mastercard
What do I do if my unit is making uncommon noise?
-Turn the system off and request a service call. Continuing to run the system could cause more damage